Last updated: July 1, 2025
Your satisfaction is our priority. Because salon services are personalised and performed by hand, they cannot be “returned,” but we are fully committed to making things right if you are not delighted.
1. Services
If you are not happy with your service, please let us know within 7 days of your appointment. We will gladly invite you back for a complimentary adjustment (a “redo”) with your stylist to perfect the result. Refunds on completed services are provided at our discretion and are generally offered only where a redo is not possible.
2. Deposits
Deposits are applied to your service total. Deposits may be non-refundable where an appointment is cancelled with insufficient notice or missed — see our Cancellation and No-Show policies.
3. Retail Products
Unopened retail products in their original packaging may be returned or exchanged within 14 days with proof of purchase. For hygiene reasons, opened or used products cannot be returned unless they are faulty.
4. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
5. How to Request an Adjustment or Refund
Contact us at 916-304-2514 or info@shirohairsalon.com, and we’ll take care of you.