Last updated: July 1, 2025
We understand that life happens and plans change. To be fair to our stylists and to guests on our waiting list, we kindly ask that you observe the following cancellation guidelines.
1. Notice Period
Please give us at least 24 hours’ notice to cancel or reschedule a standard appointment. This allows us to offer the time to another guest.
2. How to Cancel or Reschedule
Call or text us at 916-304-2514, or reply to your confirmation. Please avoid cancelling via social media, as messages there may not be seen in time.
3. Late Cancellations
Cancellations made with less than 24 hours’ notice may be subject to a fee or the forfeiture of any deposit, particularly for longer services.
4. Bridal, Package & Deposit Bookings
Bridal services and luxury packages may carry specific deposit and cancellation terms due to the time reserved. These are communicated to you at the time of booking and take precedence over the standard notice period.
5. Repeated Cancellations
Repeated late cancellations may require a deposit to secure future appointments.
6. Related Policies
See also our No-Show Policy and Late Arrival Policy.