Last updated: July 1, 2025
We reserve dedicated time for every guest so your service is never rushed. When one appointment runs late, it affects everyone who follows. This policy explains how we handle late arrivals fairly.
1. Please Arrive on Time
We recommend arriving a few minutes before your scheduled time. If you know you will be delayed, please call us at 916-304-2514 as early as possible.
2. Grace Period
We do our best to accommodate a short delay. If you arrive more than 15 minutes late, we may need to shorten or modify your service so the next guest is not affected, while still charging for the time reserved.
3. Significant Delays
If you arrive so late that the service can no longer be completed to our standard, we may need to reschedule it, and our No-Show Policy may apply.
4. If We Are Running Behind
Occasionally a previous service may run over. If we are running late, we will let you know, do our utmost to minimise your wait, and always give your service the full care it deserves.